Patient Advocacy.
Implementation of Patient Relations/Representation /Ombudsman programs in health care institutions utilizing paid staff and/or volunteer staff.

• Essential foundations for a successful patient relations program
• How to interact appropriately with staff on behalf of patients and their families
• Patient rights – what they are, how and when to use them
• Initiation of patient programs that provide emotional and practical support, such as music, art, massage, humor, pet therapy, health and medical information
• Implementation of effective interpreter services

Patient/Client Communications.
Providing an informed perspective on clear communications to patients and clients.

• Website wording and ease of manipulation
• Understandable forms, brochures, fliers, and other informational material
• Appropriate letters, including complaint response

• How to handle difficult people
• Telephone standards and courtesy
• Front-line standards and courtesy

Volunteer Relations
Building a professional volunteer program in nonprofit and health organizations.

• Initiation of new programs
• Effective recruitment of volunteers
• Volunteer training and evaluation
• Internships and how to structure them
• Volunteer recognition
• Methods for termination
• Volunteer management

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Fundraising
Elements of raising funds to support nonprofit organizations.

• Individual giving
• Corporate gifts and grants
• Foundation grants
• Membership
• Stewardship of donors

Nonprofit Organization Structuring

• Board set-up and composition
• Executive director hiring
• Human resources issues
• Volunteer resources

Management Coaching

• Leadership
• How to motivate employees
• Work environment
• Supervisory style

Individual Career Counseling

• Networking
• Resume/Cover letter composition
• Interview techniques
• Supervisor interactions

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